It can be completed in a few minutes. However, if you are exchanging 500,000 yen or more, we will need to verify your identity and it may take longer than usual. Please understand this in advance.

The rates applicable to the service will be posted on the website around 10:30 a.m. every business day. In the case of Sundays and holidays, the rate of the previous day will be applied.
In addition, due to fluctuations in the exchange rate, the rate may be changed without notice outside of the above times.

Due to fluctuations in the exchange rate, the rate may be updated several times a day.
Therefore, the rate listed on the website may different from the store rate.

Customers who exchange more than 2,000,000 yen will need to provide identification documents.
Please prepare one of the following documents to verify your identity.

(For individual customers)
Driver’s license
Passport
Basic Resident Registration Card
Residence card

(Corporate customers)
Identity verification documents for customers visiting the store.

No, we do not accept credit cards for foreign currency exchange.

No. The rate includes fee, so you will not be charged any additional fees.

There is no upper or lower limit. You can exchange as little as one bill for each currency. And the daily amount of foreign currency exchange transactions by the same person is limited to 500,000 yen per day.

No, we do not exchange any coins.

Yes, you can. Please ask our staff at the store when you visit.

Yes, you can.